Professional maintenance of automatic doors – for comfort and safety
Whether in supermarkets, hotels, hospitals or other public buildings: automatic doors offer convenient and barrier-free access for all. Thanks to their automatic opening and closing mechanisms, the door systems also improve energy efficiency and hygiene – especially when compared to doors that have to be opened and closed manually. To ensure their function and safety in the long-term, professional maintenance of automatic doors is essential.
Why is regular maintenance important for automatic doors?
Automatic door systems are an efficient and safe solution in public buildings, particularly in high-traffic areas. © Robert Sprang / GEZE GmbH
Automatic doors are used in particular in high-traffic areas. Heavy daily usage can cause wear and tear, negatively impacting door function and safety. To ensure they work smoothly in the long-term, regular and professional maintenance is essential. If problems can be identified early on, longer downtimes and major repairs may be able to be avoided.
Advantages of regular maintenance for automatic doors
- Regular maintenance of door systems ensures their fault-free operation.
- Regular inspections guarantee the proper function of all safety devices, and improve operational safety.
- Early detection of defects prevents unplanned downtimes.
- Exchanging wear parts promptly extends their service life and durability.
- Fulfilment of all statutory requirements, and protection against liability claims.
How often does maintenance need to be carried out on automatic doors?
In order to ensure the traffic safety of automatic doors, operators are legally obligated to complete regular inspections and maintenance.
The following maintenance intervals apply:
- Annually: a safety technology inspection by an expert to check the safe condition of the door in accordance with DIN maintenance specifications.
- Maintenance and functional testing of all automatic doors used in escape and rescue routes twice a year.
Key regulations and standards for automatic door maintenance
- DIN EN 16005 (usage safety for power-operated doors)
- DIN 18650-1 (automatic door systems)
- DIN 18650-2 (safety of automatic door systems)
- ASR A1.7 (Technical rules for workplaces - doors and gates)
The purpose of automatic door maintenance is to fulfil the ASR, while ensuring proper automatic door function in accordance with applicable safety regulations.
For operators, thorough documentation is essential.
They need the inspection book documenting all completed maintenance and testing as verification. The documentation must contain all necessary warning, advisory and caution notices.
The operator manual or manufacturer’s operating manual is also important.
These documents must always be fully available on site.
Liability for automatic doors
GEZE Service @work © Karin Fiedler / GEZE GmbH
The operator bears primary responsibility for the safety of automatic door operation. They are liable for automatic door malfunctions, if they are not able to verify that regular maintenance was carried out. According to DIN 18650, the operator is responsible for the operation, regular maintenance and safety testing for automatic doors.
The operator is also responsible for any necessary retrofitting. Maintenance serves as the basis for this work, and provides clear recommended actions for the operator, so they can act properly within their responsibility.
In case of a claim, the courts will review compliance with traffic safety obligations
In order to verify compliance with safety regulations, seamless documentation of all maintenance and testing is essential. In case of a claim, the courts will review the following questions:
- Have valid guidelines and standards at the time of automatic door commissioning been complied with?
- Have the specified maintenance and safety tests been carried out by an expert according to the manufacturer’s specifications?
- Have any defects that were found been corrected promptly?
- Could retrofitting at the right time have reduced or prevented the damage? Has advising been provided on retrofit solutions?
On this basis, the courts decide whether the operator met their traffic safety obligations.
The needs of our customers are our top priority. Trust in our experience and expertise: we offer you not only professional maintenance for your automatic doors, but also the best possible advising and support on site.
Björn Kage, Managing Director Sales Germany at GEZE GmbHWhat GEZE offers
GEZE Services - Everything from a single source © GEZE GmbH
Your building. Our service.
With our many years of expertise, GEZE supports you throughout the entire process. As a reliable partner, we ensure the entire process is smooth from planning to construction site coordination, from pre-commissioning inspection to installation and commissioning, as well as regular maintenance or operational adjustments by GEZE Service. This means you can focus fully on your building.
Our regular maintenance ensures functionality and maintains the value of your systems – regardless of manufacturer. With GEZE service contracts, you can find customised solutions that are just right for you.
As an experienced service company you can trust with over 160 years of market expertise, we test your systems for proper function and safety in accordance with regulations, to ensure personal, property, and occupational protection. With our company, this always includes advising on statutory regulations and standards, as well as retrofitting.
We support you throughout the entire product life cycle – from certified assembly and bringing on the market (= initial acceptance) of GEZE systems to regular maintenance (regardless of the manufacturer) to conversion & modernization.
If needed, we can provide on-site support for property advising, for example through technology-supported documentation of all maintenance results, and for operational and investment planning
What makes our GEZE Services stand out:
- All-around service, no matter the system manufacturer
- 24/7 customer service
- Quick reaction times in case of a fault
- Fair and transparent pricing
- Professional advising on statutory regulations and standards
Discover our custom-tailored service packages
With regular maintenance and testing from our expert technicians, we ensure the function and maintain the value of your systems – regardless of manufacturer. Thanks to our Germany-wide service network, we can be on site quickly even for other work besides maintenance.
We offer custom-tailored solutions for your needs with our GEZE service contracts.
As a service contract customer, you benefit from a wide range of advantages:
- Reduced hourly rates – so you can better plan your budget.
- Reaction time within 24h after an error message – so you can avoid downtimes.
- Quick availability of original parts for GEZE products – eliminating long purchasing lead times.
Please contact us for a non-binding consultation. We look forward to meeting your needs - precisely and cost-effectively.
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